Terms of service
OVERVIEW
Welcome to LCM OFFROAD! The terms “we”, “us” and “our” refer to LCM OFFROAD, a trade name of Van Dijk Multiservice B.V. LCM OFFROAD operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a customised shopping experience (the “Services”). LCM OFFROAD is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions set out below, together with any policies referred to herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By accessing, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in the country in which you reside, and that you have given us your permission to allow any of your minor dependants to use the Services on devices that you own, purchase or manage.
In order to use the Services, including accessing or browsing our online stores or purchasing the products or services that we offer, you may be asked to provide certain information, such as your email address, billing address, delivery address and payment details. You represent and warrant that all information you provide in our stores is accurate, current and complete, and that you have all rights necessary to provide this information.
You are solely responsible for the security of your account login credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to present our products and services accurately in our online stores. Please note, however, that colours or the appearance of products may differ from how they appear on your screen, due to the type of device you use to access the store and the settings and configuration of your device.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be the same as displayed or supplied in our online stores.
All product descriptions may be changed at any time without prior notice at our sole discretion. We reserve the right to discontinue a product at any time and may limit the quantities of products we offer to any person, geographic region or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you make an offer to purchase. LCM OFFROAD reserves the right to accept or refuse your order for any reason at its sole discretion. Your order is not accepted until LCM OFFROAD has confirmed acceptance. We must receive and process your payment before your order is accepted. Please check your order carefully before submitting it, as LCM OFFROAD may not be able to process cancellation requests after an order has been accepted. In the event that we do not accept, change or cancel an order, we will attempt to notify you by contacting the email address, billing address and/or telephone number that you provided when placing the order.
Your purchases may only be returned or exchanged in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts and promotions are subject to change without prior notice. The price charged for a product or service is the price in effect at the time the order is placed and is stated in the email confirming your order. Unless expressly stated otherwise, the prices quoted exclude shipping and handling costs and any customs or import duties.
The prices in our online stores may differ from prices in physical stores or in online stores or other stores operated by third parties. From time to time we may offer promotions on the Services that may affect pricing and that are subject to terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the terms of the promotion apply.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases you make in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiry dates, so that we can complete your transactions and contact you if necessary.
You represent and warrant that (i) the credit card details you provide are truthful, correct and complete, (ii) you are duly authorised to use such credit card for the purchase, (iii) charges made by you will be honoured by your credit card company, and (iv) you will pay charges made by you at the stated prices, including shipping and handling costs and all applicable taxes, if any.
SECTION 5 – SHIPPING AND DELIVERY
We are not liable for delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance or events beyond our control. Once we hand over the products to the carrier, title and risk of loss pass to you, to the extent permitted by applicable mandatory consumer law.
Import duties, import taxes and customs clearance charges may be payable on shipments to countries outside the European Union. These are for the account of the customer, unless expressly stated otherwise at checkout.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, marks, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are the property of LCM OFFROAD, its affiliates or licensors and are protected by Dutch, European and international patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants you a licence or other rights, nor shall anything be construed as granting you a licence or other rights under any patent, trademark, copyright or other intellectual property of LCM OFFROAD, Shopify or any third party. Unauthorised use of the Services may be a violation of applicable intellectual property laws. All rights not expressly granted herein are reserved to LCM OFFROAD.
The names, logos, product and service names, designs and slogans of LCM OFFROAD are trademarks of LCM OFFROAD or its subsidiaries or licensors. You may not use such trademarks without the prior written consent of LCM OFFROAD. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may gain access to customer tools provided by third parties as part of the Services, over which we have neither control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without warranties, representations or conditions of any kind and without any endorsement. We have no liability whatsoever arising out of or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with, and agree to, the terms on which the tools are provided by the relevant third-party providers.
We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features shall also be deemed to form part of the Services and are subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services in order to access such third-party materials or sites, you do so at your own risk.
We are not liable for any loss or damage in connection with your access to third-party websites, or your purchase or use of products, services, resources or content on third-party websites. Please review the third party’s policies and practices carefully and make sure you understand them before entering into a transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
LCM OFFROAD is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our store are made directly with LCM OFFROAD. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of a sale between you and LCM OFFROAD, including injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising out of or relating to your purchases and transactions with LCM OFFROAD.
SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than where you reside, in order to provide services to you. Please consult our Privacy Policy for more information about how we, Shopify and our partners use your personal data.
SECTION 11 – FEEDBACK
If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, submissions or other content (collectively “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium and for any purpose, including for commercial use. We may, for example, use our rights under this licence to operate, provide, evaluate, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You further represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives you have received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation (1) to keep your Feedback confidential; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but are not obliged to, monitor, edit or remove feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not infringe any right of any third party, including copyright, trademark, privacy, personality rights or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, offensive or obscene Feedback, and will not contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate anyone other than yourself, or otherwise mislead us or third parties as to the origin of any feedback. You are solely responsible for all feedback you provide and its accuracy. We take no responsibility and assume no liability for feedback posted by you or any third party.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or within the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order).
SECTION 13 – PROHIBITED USES
You may only access and use the Services for lawful purposes. You are not permitted to access or use the Services, directly or indirectly, (a) for any unlawful or malicious purpose; (b) to violate any international, European, national, provincial or municipal laws, rules or regulations; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, defame, intimidate or harm our employees or other persons; (e) to submit false or misleading information; (f) to transmit, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to send, or procure the sending of, any advertising or promotional material, including “junk mail”, “chain letters”, “spam” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm LCM OFFROAD, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other malicious code that will or may affect the functionality or operation of the Services in any way; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robots, spiders, scraping, data harvesting and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or any automated or manual means to access the Services; or (f) interfere with or circumvent the security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time and without prior notice if we determine that you have breached any part of these Terms.
SECTION 14 – AGENTS
14.1 This section (the “Agent Terms”) applies if you use, permit, enable or allow the use of an Agent to access, use or interact with the Services. “Agent” means any software or service that takes action autonomously or semi-autonomously on behalf of, or at the direction of, persons or entities and that may be executed on behalf of, or using the device of, a person without direct supervision.
14.2 An Agent may not access, use or communicate with the Services unless it identifies itself at all times and acts in strict accordance with the requirements in section 14.4 below. In addition, an Agent may not access, use or communicate with the Services if we have requested that the Agent refrain from accessing, using or interacting with any service.
14.3 We may restrict, including by technical measures, whether and how an Agent accesses, uses and interacts with the Services.
14.4 Agents must: (i) indicate in all HTTP/HTTPS requests that the request originates from an Agent and disclose the name of the Agent by including the following in the user-agent string of the request: “Agent/[agent name]”; (ii) not conceal or obscure that access, use or interactions originate from an Agent, such as by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) respond truthfully to questions or prompts intended to determine whether interactions originate from a human or a computer; and (iv) not circumvent or otherwise avoid measures intended to block, restrict, modify or control whether and how Agents access, use or communicate with the Services.
SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at any time at our sole discretion and without prior notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy and other provisions that by their nature must survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of its contents.
EXCEPT AS EXPRESSLY STATED BY LCM OFFROAD, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED FOR YOUR USE ‘AS IS’ AND ‘AS AVAILABLE’, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. IN SOME JURISDICTIONS THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES IS LIMITED OR NOT PERMITTED, SO THE ABOVE DISCLAIMER OF LIABILITY MAY NOT APPLY TO YOU.
Nothing in these Terms limits the statutory rights you have as a consumer under mandatory Dutch or European consumer law, including the statutory guarantee of conformity.
SECTION 17 – LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LCM OFFROAD, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, BRANCHES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS BRANCHES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
This limitation does not apply to liability for intent or wilful recklessness, for death or personal injury, or to liability that cannot be excluded or limited under mandatory law.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless LCM OFFROAD, Shopify, and our branches, partners, officers, directors, employees, agents, contractors, licensors and service providers from all losses, damages, liabilities or claims, including reasonable lawyers’ fees, payable to third parties as a result of or arising out of (1) your breach of these Terms of Service or the documents referred to herein, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any claim eligible for indemnification, provided that a failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced. We may arrange the defence and settlement of any such claim at your expense, including the choice of counsel, but will not settle any claim requiring non-monetary obligations of you without your consent (which may not be unreasonably withheld). You will cooperate in the defence of claims for damages, including by providing relevant documents.
SECTION 19 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination not affecting the validity and enforceability of the remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement and understanding between you and us, govern your use of the Services, and supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 – ASSIGNMENT
You may not delegate, transfer or assign this agreement or your rights or obligations under these Terms without our prior written consent, and any such attempt shall be void. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 22 – GOVERNING LAW AND DISPUTES
These Terms of Service and all agreements under which we provide services to you are governed exclusively by Dutch law. Disputes shall be submitted to the competent court of the rechtbank Noord-Holland (District Court of Noord-Holland), unless mandatory law designates another court. If you are a consumer, you retain the right to submit a dispute to the court of your own place of residence within the European Union.
Consumers within the European Union may also submit a dispute via the European Commission’s ODR platform: ec.europa.eu/consumers/odr.
SECTION 23 – HEADINGS
The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms.
SECTION 24 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of material changes to these Terms in accordance with applicable law, and such changes will take effect on the date stated in the notice. Your continued use of or access to the Services after changes to these Terms of Service are published constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service can be sent to us at inge@vandijkmultiservice.nl.
Our contact details are set out below:
Van Dijk Multiservice B.V., trading under the name LCM OFFROAD
Gouwe 15, 1718 LK Hoogwoud, Netherlands
inge@vandijkmultiservice.nl
+31 6 28075883
Chamber of Commerce number: 36041521
VAT identification number: NL816907948B01